The data controller for the different processes regarding management of our users, customers or suppliers is FIELDEAS, S.L.U., registered address Parque Científico y Tecnológico de Cantabria (PCTCAN), calle Isabel Torres 3, 39011 Santander (Cantabria, Spain) and Tax Code B39803325. For the purpose of our data protection policy, the contact telephone number is +34 914 491 713 and the email address is [email protected]
2. What kind of information does CIC collect and how we obtain it?
The categories of personal data that FIELDEAS S.L.U. processes regarding its customers and suppliers are as follows:
Identification details.
Postal or email addresses.
Commercial information.
Financial and transaction information.
Under no circumstances do we process specifically protected data.
All of the data described above have been provided to us either directly by you when submitting a contact form, commercial offer or contract proposal, etc., or by your company when providing us with identification details and other information required to undertake the subject matter of the contract relationship between the parties. Should your data change, you or your company are responsible for providing us with the updated details.
2.1. Third party personal data
In the event of the personal data provided belonging to a third party, the customer pledges that they have informed the third party of this Privacy Policy and have obtained their permission to provide their data to FIELDEAS S.L.U. for the stated purposes. They also ensure that the data provided are accurate and up-to-date, and are responsible for any direct or indirect damages that may arise as a result of breaching this obligation.
3. For what purpose de we process your data?
At FIELDEAS S.L.U. we process the data provided to us by the persons concerned for the purpose of managing different activities arising from specific procedures performed in the ambit of sales, after-sales service, supplier management, service quality, etc. Your data will therefore be used to perform one or more of the activities listed below:
To render contracted services and to manage, monitor and maintain the existing contract or commercial relationship.
To send the information requested from us via the contact form on our website, or via any other means of contacting our company.
To offer existing and potential customers products or services that may interest them.
To carry out the administrative, fiscal and accounting management of our customers and/or suppliers.
To conduct satisfaction surveys and market research in order to be able to make the most suitable offers and provide optimised service quality, etc.
To run marketing and commercial activities to promote the company itself and its products by means of recording and posting images on the website and on social media.
To address and, where applicable, report any incidents with a view to tackling any fraudulent activities, cyber scams or usurpation of identity.
To handle customer details as website user.
We shall not draw up commercial profiles based on the information provided, and therefore nor shall we make automated decisions about you based on a commercial profile.
4. For how long do we retain your data?
The personal data relating to natural persons linked to potential or actual customers and suppliers that FIELDEAS S.L.U. gathers via different contact and/or data collection forms shall be retained until such time as the interested party requests their deletion. The information provided by our customers and suppliers shall be retained for the duration of the business relationship between the parties, and in any case for the minimum legal retention period according to the matter concerned. In any case, FIELDEAS S.L.U. shall retain your personal data for the time deemed reasonably necessary, taking into account that we need to be able to respond to or address any issues that may arise, make improvements, activate our services and comply with the requirements of prevailing legislation. This means that we can retain your personal data for a reasonable time including after you have ceased using our products or using this website. After this time has elapsed, your personal data will be deleted from all FIELDEAS S.L.U. systems.
5. What are the legitimate grounds for processing your data?
According to the type of data processing concerned, the legitimate grounds for such processing are set out below:
PROCESSING
LEGITIMATE GROUNDS
Accounting management: invoice management with customers and/or suppliers.
Maintenance, development and control of contract relationship between parties
Taxation management: application of withholdings, rebates, etc.
Maintenance, development and control of contract relationship between parties; compliance with legal obligations.
Administrative management: logistics, warehouse, customer deliveries, goods reception, etc.
Maintenance, development and control of contract relationship between parties.
Marketing: promotional actions for our products or services directed at our customers or at individuals who have requested related information in the past, including conducting customer satisfaction surveys.
Free and unequivocal consent of interested party (potential customers); we inform them that the withdrawal of this consent under no circumstances affects execution of any contract existing between the parties; legitimate company interest in promoting and marketing similar products or services to the ones obtained or requested by the interested parties in the past.
Processing management of operations with contacts / website users
Free and unequivocal consent of contact / website user.
Processing of video surveillance operations and for safety reasons, control of entrances
Legitimate interest of the entrepreneur in performing their business activity.
Processing management of legal matters/files
Legitimate interest of the entrepreneur in performing their business activity; regulatory obligations.
Processing during legal proceedings (civil, administrative and/or criminal); legal files
Legitimate interest of the entrepreneur in performing their business activity; regulatory obligations.
Processing of data protection rights
Legitimate interest of the entrepreneur in performing their business activity; regulatory obligations.
Processing the recording and publication of images
Consent of interested party.
Incident handling
Addressing and, where applicable, reporting any incidents.
6. Origin of personal data
The large majority of personal data that FIELDEAS S.L.U. will process in order to render the services contracted has been provided directly by the customer during the contracting process. Such data include name, surname, address, contact details and payment method details. The customer is responsible for providing accurate information and for updating it as necessary.
FIELDEAS S.L.U. may also collect information via the website and via use of the service contracted, such as statistics or browsing data and, where appropriate, interests.
Similarly, if the customer has accessed the website via their social media account, FIELDEAS S.L.U. may obtain public information available on the Internet such as their user identification, name, sex, date of birth, clicks on “like”, tweets, number of followers, number of users followed and profile information such as their biography and location details (if stated by the user). In the case of Facebook, the customer may specify which permissions they do not wish to grant among those requested of them. Under no circumstances shall data on physical third parties not relating to the user be collected.
7. To whom will your data be disclosed?
FIELDEAS S.L.U. will never share your data with any third party company that intends to use them for direct marketing activities, unless you have expressly authorised us to do so.
We inform you that we may disclose your personal data to Public Administration agencies and authorities in the event of FIELDEAS S.L.U. being legally required to do so by the aforementioned authorities or when, acting in good faith, we consider that such an action is reasonably necessary to comply with a legal proceeding; to contest any legal complaint or demand; or to protect the interests of FIELDEAS S.L.U. or of its customers, or the general public.
In order to be able to satisfy the legitimate interest arising from different requirements of employment, fiscal and administrative management by our staff, FIELDEAS S.L.U. may need to share your data with the other companies in our Group; as provided for by Recital 48 of the GDPR.
CIC Group information
Company name: CONSULTING INFORMÁTICO DE CANTABRIA, S.L.
Tax code: B39361019 Tax residence: Parque Científico y Tecnológico de Cantabria (PCTCAN), c/Isabel Torres, 3 39011 Santander (Cantabria) SPAIN
FIELDEAS S.L.U. may share your personal data with third parties (e.g. Internet service providers who assist us in the administration of our website or the execution of services contracted, IT support and maintenance companies, logistics companies, processing agencies, taxation and accountancy advisors, etc.). In all cases and at all times, these third parties must implement the same levels of security as FIELDEAS S.L.U. in relation to your personal data and, whenever necessary, shall be legally bound to keep your personal data private and secure, and only to use such information as per specific instructions from FIELDEAS S.L.U.
The transfer abroad of personal data of participants is not envisaged. However, in the event of any international transfer, this shall be done pursuant to the criteria and requirements of prevailing legislation by means of adopting the appropriate legal guarantees, which may entail the execution with the data recipient of (a) Model Contract Clauses approved by the European Commission to legitimise international transfer of data to third countries, or (b) a different and valid legal instrument that ensures an adequate level of protection equivalent to the level in the European Economic Area.
8. What are your rights as party concerned or interested party?
In the event of being applicable, the customer may exercise their rights of access, correction or deletion, limited processing, opposition, portability and opposition to automated individual decision-making with FIELDEAS S.L.U. The customer may likewise withdraw their consent in the event of having granted it for a specific purpose, and may change their preferences at any time.
The customer may exercise their rights by sending an email to [email protected], or by writing to FIELDEAS S.L.U. at their registered address at Calle Isabel Torres no. 3, Santander (39.011), Cantabria (Spain).
The customer is informed that FIELDEAS S.L.U. has appointed a Data Protection Officer (DPO); you may also address any kind of personal data protection complaint directly to the Spanish Data Protection Agency www.aepd.es, the supervisory authority in Spain.
Any individual is entitled to be informed of whether FIELDEAS S.L.U. is processing their personal data or not.
Specifically, interested parties may request access rights to their personal data, and receive them in a common, machine-readable format if processing is done by digital means (portability right).
Interested parties may also request correction rights for inaccurate data or, where applicable, request their deletion, amongst other reasons when such data are no longer required for the purpose for which they were originally collected.
In addition, in certain circumstances interested parties may request limited processing of their data, or in certain circumstances and for reasons relating to their personal situation, interested parties may exercise their right to oppose processing of their data. FIELDEAS S.L.U. shall cease to process data, other than on compelling legitimate grounds, or for exercising or defending any complaints, or in the case of exceptions provided for by the applicable legislation.
We likewise inform you that you are entitled to withdraw your consent at any time, without this affecting the legality of processing based on consent prior to its withdrawal.
Users are hereby informed that they may exercise the aforementioned rights at any time by writing to us using the contact details given in Section 1, ‘Data Controller’, in this FIELDEAS S.L.U. Data Protection Policy, enclosing a copy of their National Identity Document. You shall also be entitled to file a complaint with the Spanish Data Protection Agency, particularly if you have not been satisfied with the outcome of exercising your rights.
Spanish Data Protection Agency
C/ Jorge Juan, 6
28001 – Madrid
Tel. +34 901100099 / 912663517
9. Website user data protection
Pursuant to prevailing Regulation (EU) 2016/679, FIELDEAS S.L.U. informs you that the personal data of website users will be processed by FIELDEAS S.L.U. for the purpose stated on each data collection form on our website. Such data processing is done under your own consent. By clicking on “SEND”, the user consents to their data being processed by FIELDEAS S.L.U.
We inform you that unless legally required, or unless you give your express consent, FIELDEAS S.L.U. will not pass your data to third parties.
Users are likewise informed that they may at any time exercise their rights of data access, correction or deletion, and other rights acknowledged in this Policy and governed by Regulation (EU) 2016/679, by contacting FIELDEAS S.L.U., Parque Científico y Tecnológico de Cantabria (PCTCAN 39011 Santander (Cantabria, Spain), tel. +34 942269017, email: [email protected].
In addition, pursuant to the provisions of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, FIELDEAS S.L.U. undertakes not to send publicity via email without having obtained the express permission of the addressee beforehand. Users may specify that they do not wish to be sent publicity by ticking the appropriate box.
10. Other relevant information regarding our Data Protection Policy
10.1 Security measures
FIELDEAS S.L.U. adopts the levels of security required by prevailing European and Spanish legislation as regards data protection, taking into account the state of the art, costs of application and the nature, scope, context and purposes of the processing described, and the risks of varying probability and seriousness for your rights and liberties as an individual.
As part of the process of extending privacy by default and the principle of prudence, the company diligently conducts the pertinent Risk Analyses (or Impact Assessments, when applicable).
10.2 Processing the data of minors
Under EU GDPR 679/2016 and Royal Decree 1720/2007, minors aged 14 years old or more may give their consent for contracting Information Society services such as subscribing to a forum, filling in a contact form, etc.
This notwithstanding, FIELDEAS S.L.U. shall be responsible for checking that the age stated by the minor is their actual age.
For processing the data of minors younger than 14 years old, such data collection shall always require the express consent of their parents or legal guardians.
10.3 Amendments to our Data Protection Policy
FIELDEAS S.L.U. may occasionally make amendments or corrections to this Data Protection Policy section. Please check it regularly to find out about any changes that have been made and how they might affect you.
10.4 Why must you accept this Data Protection Policy?
This Data Protection Policy section provides you with a way of easily accessing all of the information you need in order to know what kind of data FIELDEAS S.L.U. holds regarding its potential customers, existing customers and/or suppliers, the purpose of such information, your rights as interested party under data protection legislation, and how to exercise these rights. Therefore, by deliberately sending us your personal details via our means of contact and/or by starting a business relationship with our company, we consider that you acknowledge and accept the processing of your personal data as described in this Policy. These personal data will only be used for the purposes for which you provided them, or which we are permitted to use by specific national or regional regulations.
In any case, we must advise you that your refusal to provide us with certain data may hinder development of the contract relationship between the parties, with potential consequences on rendering the diverse services stipulated in the business contract executed with the contracting party.
Should you have any questions relating to this FIELDEAS S.L.U. Data Protection Policy section, please contact the company at the address given in Section 1 “Data Controller”, and we shall be delighted to attend to your concerns and answer any additional questions that you may wish to ask us.
11. Governing law
These Conditions shall be governed at all times by the provisions of Spanish and European personal data and privacy protection legislation, and specifically at the current time by the personal data protection legal obligations under Regulation (EU) 2016/679 of the European Parliament and of the Commission of 27 April 2016 relating to the protection of natural persons with regard to the processing of personal data and the free movement of personal data, derogating Directive 95/46/EC (“GDPR”), Organic Law 3/2018 of 5 December on personal data protection and guarantee of digital rights, and any other applicable legislation (taken as a whole, the “Applicable Legislation”).
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