Optimise your field
force and achieve
service excellence

Activity manager

• Plan service activities on demand or using a work schedule defined in the system.
• Cost reports and allocation of time and materials for technicians.

• Organise activities between technicians and teams based on their work shifts, specialisations or work locations.
• View technician availability in real time, and field activities under way.
• Manage shifts and availability of technicians and work teams.

Technicians

• Execute field service activities including all related information, digitalising the process using photos, videos, audio recordings, signature, etc.
• Create notifications of corrections required for subsequent implementation as corrective actions and scheduling by managers.
• Create reports on working time management and allocations of materials and costs for field processes.

Validation

• Include office or field validation processes by setting parameters for different scenarios and behaviour in field activity workflows.

Contractors

• Provide your contractors with a digitalisation tool so that they can manage their technicians, schedule and execute their activities, without losing process control and visibility.

Customers

• Field Service provides process visibility and all activity-related information to be viewed, even allowing the end customer to approve and validate it.