Optimise and centralise
communications between
your employees
OPTIMISE AND CENTRALISE COMMUNICATIONS BETWEEN YOUR EMPLOYEES
- Handle activities, incidents and notifications via instant messaging.
- Connect your workers with experts when they need technical support to perform their tasks.
- Communication between control centre and workers via our Push to Talk module.
Collaborative chat
- Collaborative environmentFor interconnecting all company departments when handling activities, incidents, alarms, etc.
- Create communication groupsDynamically, manually or automatically based on own events or events created by third party systems (MES, GMAO, ERP, SCADA, IoT, PLCs)
- Prioritisation algorithmsSpeed up decision-making based on configurable business rules involving all company profiles, and shorten issue resolution times.
- Full traceabilityOf each case and a detailed record of resolution times, closure reasons and agreements between participants.
- All data standardisedCreate dynamic reports for each case and analyse your business data in depth using KPI and dashboards.
PUSH TO TALK
- Integrate your voice communications and operating procedures on a single device.
- Global communications with your connected teams, regardless of their physical location.
- Smart communications management. Set up your communications channels dynamically, adjusting them to the requirements of each scenario.
- Access your voice communications via a multi-channel model and ensure that all your teams are interconnected.
- Secure your communications via private P2P channels.
Structure your corporate communication channels
Centralised information on a single system
Cooperation between in-house and outsourced positions
Full traceability throughout activity lifecycle
Secure, efficient communications. No more paper.
Integrate process support information
Multi-channel digital communications (photo, video, audio,…)
Integrate communications flows with your corporate systems
REMOTE SUPPORT
- Speed up your support procedures with virtual video rooms. Request assistance at any time, from any location and from any device.
- Connect your workers with technical experts and maximise the efficiency of your field operations.
- Create a collaborative environment designed to provide remote technical support for incident troubleshooting and correction.
- Reduce travel for your technical experts and optimise your field force, shortening resolution times.
- Use augmented reality to superimpose information on actual images with text, graphics or drawings.
Who can benefit from FIELDEAS Talk?
Industry
Prioritise production incidents · Quality control · Mobile walkie-talkie · Expert remote support · Control centres
Logistics
Remote support · Security controls
Quality
Remote proof · Inter-departmental communication · Re-routing product to source department
Security
Security patrols · Entrance surveillance · Issues resolved in situ
- A process that handles all communications from a single application.
- Guided creation of incidents.
- Inter-departmental communication channels.
- Remote technical assistance for task execution.
- Online notification of activity-related actions.
- Full transparency between workers.
- Monitor incidents by zones from mobile device.
- Plan worker tasks based on workload.
- Refer alarms to source department responsible.
- Traceability of the information supplied by each worker involved in incident correction.
- Communication with different zone managers via direct voice channels.
- Supervision of worker execution of tasks via video calls.
“With Fieldeas Talk, we have been able to connect all company departments involved in handling alarms and incidents by creating a collaborative chat environment. This significantly improves finished product quality, speeds up and optimises reworking operations, and makes more information available when incidents reoccur, which shortens resolution time.”
Cristian Farhni, Painting and Quality Processes Manager at SEAT Martorell
Ready to connect with other products
FIELDEAS Track&Trace
Connects hauliers with traffic managers to address any delivery issues
Increased Track and Trace capacity with more efficient management, and traceability of incidents in haulage processes.
More info
FIELDEAS Maintenance
Creation of scalable chat with main stakeholders to implement corrective actions and handle notifications
Connects workers via a channel that enables them to communicate with each other directly.
Remote online technical assistance from expert technicians to support your factory operations.
More info
FIELDEAS Field Service
Your work teams always connected, wherever they are and whenever they need
Complements your field activities to enhance communications capacity so that tasks are correctly executed.
Remote supervision of critical activities performed by your technicians.
More info
FIELDEAS Forms
Create a communications channel for addressing any anomalies arising during inspections
Assistance for completing an activity via video call with support technicians.
Ensure task completion with video evidence of correct implementation.
More infoWould you like to see how Fieldeas can help you digitise your business processes?
Find out how we can help you
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